Quintessence Business Solutions & Services: Aiding Healthcare with an IT-BPO Blend

India's healthcare system continues to expand its coverage, services and expenditure in the public as well as private sectors. This creates a large market for hospital information systems and other healthcare-related IT solutions. Healthcare leaders are fanatical to lead the strategic push to keep up with the regulation challenges thereby improving overall performance. Sensing the criticalities of the industry, Quintessence Business Solutions & Services (QBSS) has come in the forefront to help business leaders use 'rear view' data to drive systems, processes and technologies that will help them make progressive & forward looking decisions.

Incepted in 2011, QBSS is a healthcare BPO that provides end-to-end revenue cycle management services. It also has deep experience in providing back office services for health insurance companies, both government and commercial.

“We take pride in applying common sense technology solutions to common healthcare business process problems,” says Nirmal Kumar, Chief Customer Officer & Founder Director, Quintessence Business Solutions & Services.

Technology can be a path breaking factor for any industry, although it has always been high in cost and complex to manage. The Chennai based QBSS is mindful of the cost and thus creates simple and low cost everyday automation solutions that are custom built, allow easy and rapid deployment and demonstrate immediate impact. The plethora of such services include EDI management, assisted coding, charge interface automation, receivables management intelligence, eligibility portal, denial tracker and so on.
One of the tinted offerings that QBSS provides is coding services. Combined with a global delivery model, it fulfils all the requirements of confidentiality, compliance and speed.

Aiding Healthcare with an IT-BPO Blend

Every treatment and diagnoses correspond to alpha numerical codes by which means the patient's elaborate medical record is converted to electronic data for further processing. The QBSS technology allows an intelligent engine to attempt the coding followed by a human audit element assuring a high quality output.

The Organization's extensive range of data & voice based services cover every aspect of the revenue management functions of a practice starting off with patient schedule management, eligibility verification, pre authorization checks, and patient demographics entry to name some. Their portal gathers information and informs staff before or during visit enabling real time eligibility checking to eliminate back end hassles.
Unlike other healthcare BPOs, the company keeps a smart approach towards transforming its domain strengths into effective solutions using technology. The organization's meticulous use of technology is evident from their internal workflow which is built using operations optimization techniques, software-based transaction automation that helps in improving accuracy and semi-automated KPO processes resulting in higher productivity, higher accuracy lower cost and faster turnaround.
A knowledge powerhouse team packed with immense experience in core healthcare business services helps QBSS stand out of the crowd. Each one in the top management has spent over 12 years in the industry.

The top management has a track record of training and grooming more than 8000 employees over the last 15 years that gives the company ability in process refinement, understand the customers and solutions very well. With a strong client base spread in the U.S. and Middle East, the company believes in creating strategies and platforms to realize value and compete effectively.