Innova Solutions: Implementing a Proactive Approach towards Healthcare
The global healthcare industry is amidst a gradual yet massive digital transformation. Following closely is India with healthcare organizations on the lookout for innovative approaches to better automate and modernize their healthcare systems in tandem with adopting virtual care solutions and services. This demand is driven by factors such as evolving patient expectations and lifestyle changes, the need for better customer experience whether it is the patient, healthcare provider, or health insurance companies, demand for reduced overall costs, continually evolving technologies, and increased adherence to regulations and compliance. To keep up with the myriad of changes and expectations, there is a dire need to transition from the generally available and previously implemented episodic care-based healthcare systems to a more proactive healthcare system focused on long-term care management. Moreover, finding a one-stop-shop solution provider can be daunting.Innova Solutions is transforming the way healthcare is delivered, with its Telemedicine platform, CareExpand. "We have adopted technologies like AI/ML-based virtual care solutions. We help healthcare providers attain better insights into patient healthcare with a more holistic perspective," says Madhuri Kakarla, SVP - Strategic Portfolio Management & M&A, Innova Solutions. Innova Solutions is part of ACS Solutions group and was established in 2014.
Simplifying Patient Engagement Process
The CareExpand platform has been designed and developed to effortlessly maintain an open channel of communication between doctors and patients. This platform can be leveraged for planned visits or follow-up consultations. The system manages value-based
programs seamlessly. The company aims to end the reactive medicine approach by establishing a proactive communication channel between providers and patients. "There are a lot of vendors offering this kind of solution as a virtual care solution. But what we have observed in the market is that there is no complete end-to-end holistic solution equipped to carry out servicing for pre-encounter, and post-encounter along with the ability to ensure end-to-end patient engagement. That is what our solution offers," explains Madhuri.
The innovative and robust platform integrates with all EHR/EMR and practices management solutions seamlessly, thus helping the consumer cash in their pre-existing investments. Moreover, harnessing the power of advancing technologies like ML and AI, cost structures are significantly reduced, thus enabling the consumer to divert the saved resources to other initiatives. "We can reduce cost structures by bringing in our AI technology capabilities. The saved resources can be used elsewhere such as outreach programs across rural areas in India," elucidates Madhuri.
Commanding a wide market presence, Innova Solutions, in partnership with CareExpand, caters to a large client base with its offices situated across the globe. The company has a strong workforce of 2000 employees just under the healthcare segment and accounts for 40 percent of the total company revenue from the healthcare division itself, with an in-depth domain expertise, strong commitment and focus. Moving forward, the company envisions continuing to dedicate itself toward product development.
The innovative and robust platform integrates with all EHR/EMR and practices management solutions seamlessly, thus helping the consumer cash in their pre-existing investments. Moreover, harnessing the power of advancing technologies like ML and AI, cost structures are significantly reduced, thus enabling the consumer to divert the saved resources to other initiatives. "We can reduce cost structures by bringing in our AI technology capabilities. The saved resources can be used elsewhere such as outreach programs across rural areas in India," elucidates Madhuri.
In conjunction with this, Innova Solutions have also developed medical chatbots where the patient can simply describe the symptoms, and the bot will accordingly guide them as to what the next steps should be. The bot suggests which physicians to meet, schedules appointments, and manages the entire patient engagement process. "While doing this, we bring efficiency and automate human-intensive processes through our cognitive bots," adds Madhuri.
Innova help healthcare providers attain better insights into patient healthcare with a more holistic perspective
Commanding a wide market presence, Innova Solutions, in partnership with CareExpand, caters to a large client base with its offices situated across the globe. The company has a strong workforce of 2000 employees just under the healthcare segment and accounts for 40 percent of the total company revenue from the healthcare division itself, with an in-depth domain expertise, strong commitment and focus. Moving forward, the company envisions continuing to dedicate itself toward product development.
