Nalam Healthcare IT: Exceeding The Consumer Expectations From Healthcare IT
Healthcare service provisions have always been a cause of concern in India. Being the second most populated country, along with vast and varied geography, has impeded the growth of Indian healthcare for long. Now, the Govt. of India's vision of increasing healthcare expenses to 2.5 percent of the GDP by 2025 has created a need for cost-effective healthcare management. IT solutions has been gaining significant adoption in healthcare management services, leading to phenomenal growth of this market. Effective IT solution must be not only able to reduce manual workload by process automation but also be able to analyse the acquired data for overall improvement of organisational process to next level. NALAM Healthcare has been focusing and delivering on both aspects of IT solutions in healthcare, i.e. simplification of hospital operations as well as capturing health data from multiple departments of a hospital. It rationalises its dominance in the South Indian market alongside being the very few service enablers in capturing biometric records of every patient.
Standing Out
The majority of client expectations are driven by reducing paperwork and increasing overall hospital efficiency, subsequently increasing patient inflow, satisfaction alongside reducing cost. Saravanan Balasubramanian, the Managing Director of NALAM Healthcare, says, "It usually takes about 510 minutes to register a patient in a paper based system. We reduced it to 2-5 minutes using our software solution. We made it even smarter by prefilling and auto-filling a lot of data and reduced it to less than a minute. Similarly, it takes a 23 minutes to engage the patients when they come for follow-up visits. By introducing a fingerprint-based patient identification, we reduced it few seconds. There are many innovative ideas we introduced to make the everyday life of doctors and hospital staff much easier".
Perspective of Designing Solutions
NALAM works in very close contact with its clients to understand their pain points and design solutions accordingly. Saravanan adds, "We don't think from the technology side when we design solutions. We think from the doctors, hospital staff and patients point of view and understand their pain points and bring the technology solutions to help them. In addition to working with hospitals and doctors, we also work with pharmacies and diagnostic laboratories to understand the challenges and integrate their work into our digitizing system. We record data from pharmacies and labs to make the digital data of patients complete and effective. If we measure the collective experience of doctors who have worked with us by providing inputs, architects who worked in designing user-friendly software, applications and mobile applications, it will amount to several hundred years! It is a delightful experience to bring together all those years of experience in the healthcare industry and weave a positive system to improve community health and overall health of the country".
Consumer-centric Approach
NALAM has proven its expertise in recording health data and its effective presentation to doctors and hospital management. These are crucial inputs for them to make prudent decisions. While patient data is important to maintain the health of that person, accumulated data gives insights into community health and hospitals' operation effectiveness, strengths and limitations faced by the various departments. NALAM identifies the limitations in any department and suggests solutions to improve the quality of services. Saravanan adds, "We have digitized millions of patient data for more than 1000 hospitals in India and abroad. Earlier, Doctors used to depend on their old prescriptions to know the history of patient's illness. We introduced easy and effective methods for doctors to access the complete history of illness in just few clicks or touches".
NALAM has over a decade of working relationships with healthcare staff and doctors. It is renowned for understanding their day to day challenges and providing top-notch IT solutions that fit to their expectation. It records patient data by working with the nurses, receptionists, healthcare assistants and support staff, as they are the front runners in digitally recording patient data. NALAM is the introducer of various technologies like bar-codes, QR codes and biometric patient identification and staff identification. It has helped
its clients in increasing their efficiency by reducing time and effort to digitally record patient data. The business intelligence reports generated based on such digital patient data are profusely appreciated by doctors and hospitals owners.
Range of IT Solutions for Healthcare Services
The ease of use and simplicity of solutions has been major growth drivers for NALAM in the healthcare market. NALAMPLUS, available in three major ranges, namely OPD, Basic and Advanced, is a widely appreciated offering in the market. NALAMForce, NALAMVihari, Followapp, and NALAM-Lite, Simple computing are some of its other offerings. The focus of NALAMHealthcare in maintaining a transparent consumer dialogue and educating them on the ever-increasing need for IT software in healthcare management has contributed to the gain in consumer trust, subsequently building its credibility in the Indian market.
Saravanan says, "We have been a pioneer in the healthcare IT industry in Tamil Nadu and South India in capturing patients' health data. We have aligned ourselves with National Digital Health Mission and introduced MED LOCQR, a health data product for national and international customers. Printed health ID cards issued by NALAM software with patients' names, medical conditions, tablets they are taking, and their emergency contact details have saved plenty of lives in the past. We are taking it to the next level with MED LOCQR, a Digital Health ID card. It is an instant response puller which pulls help from every possible direction in case of any medical emergency".
MED LOCQR (patent pending): Saving Lives in case of Medical Emergencies.
MED LOCQR is a result of NALAM's persistence in delivering products and services that makes life easier for its clients and community. MED LOCQR is a Personal Digital Health ID with QR code that contains important information about the patients enabling Location & Community-based assistance to people who are in medical emergencies.
Saravanan says, "MED LOCQR is a lifesaver that could bring instantaneous assistance to people who are in an emergency. It is a DIGITAL HEALTH ID (DHID), a unique digital health code, a QR Code that stores the unique identifier of a person. In case of any emergency, that code can be scanned to know all medical condition and recent medical records of the patients. A scan of the QR Code would also bring emergency contact details. An information that the patient was taking blood thinner has enabled the doctors to give alternate medicine and to stop blood loss in many cases".
Recent medical recordsalong with the history of past treatments proves to be a crucial asset of life-saving. The ease of access to patient history and records in case of emergency has the potential of reducing fatal risk in treatment.
NALAM has introduced an industry influence solution through MED LOCQR, which may gradually gain significant acceptance in the Indian market. It also has a scope of international expansion, with many developed states already familiar with the process of QR tagging for patients. Saravanan adds, "The DHID works along with mobile apps in android and iOS platforms. Using the app one can send alert about his emergency to his emergency contacts or assist others who are in emergencies. When an alert is initiated for self or others, MED LOCQR sends the GPS location of the person to the emergency contacts. A family or a friend, upon receiving the information about the emergency and the location, has plenty of options to initiate and save the life of one in emergency. MED LOCQR has a patent under processing for the technologies and the system in place.
MED LOCQR apart from sending the exact location of the emergency, sends the hospitals and ambulances nearby the location to the family. It also send the details about the emergency to the volunteers nearby the location so that people from nearby could reach to the location quicker and help instantly. If all of these are done by someone manually it might take 30-40 minutes. Golden hour in an emergency is the first one hour and wasting 30-40 minutes would be big. MED LOCQR does all these in just one scan, Yes JUST ONE SCAN, can send emergency location to family, identify nearby hospitals, bring nearby ambulances and most importantly bring nearby people (volunteers and blood donors). When all of them together would be able to contribute to save the life of the victim, possibility of saving lives goes up much higher".
Range of IT Solutions for Healthcare Services
The ease of use and simplicity of solutions has been major growth drivers for NALAM in the healthcare market. NALAMPLUS, available in three major ranges, namely OPD, Basic and Advanced, is a widely appreciated offering in the market. NALAMForce, NALAMVihari, Followapp, and NALAM-Lite, Simple computing are some of its other offerings. The focus of NALAMHealthcare in maintaining a transparent consumer dialogue and educating them on the ever-increasing need for IT software in healthcare management has contributed to the gain in consumer trust, subsequently building its credibility in the Indian market.
Saravanan says, "We have been a pioneer in the healthcare IT industry in Tamil Nadu and South India in capturing patients' health data. We have aligned ourselves with National Digital Health Mission and introduced MED LOCQR, a health data product for national and international customers. Printed health ID cards issued by NALAM software with patients' names, medical conditions, tablets they are taking, and their emergency contact details have saved plenty of lives in the past. We are taking it to the next level with MED LOCQR, a Digital Health ID card. It is an instant response puller which pulls help from every possible direction in case of any medical emergency".
MED LOCQR (patent pending): Saving Lives in case of Medical Emergencies.
MED LOCQR is a result of NALAM's persistence in delivering products and services that makes life easier for its clients and community. MED LOCQR is a Personal Digital Health ID with QR code that contains important information about the patients enabling Location & Community-based assistance to people who are in medical emergencies.
Saravanan says, "MED LOCQR is a lifesaver that could bring instantaneous assistance to people who are in an emergency. It is a DIGITAL HEALTH ID (DHID), a unique digital health code, a QR Code that stores the unique identifier of a person. In case of any emergency, that code can be scanned to know all medical condition and recent medical records of the patients. A scan of the QR Code would also bring emergency contact details. An information that the patient was taking blood thinner has enabled the doctors to give alternate medicine and to stop blood loss in many cases".
MED Locqr is a result of Nalam's persistence in delivering products and services that makes life easier for its clients and community
Recent medical recordsalong with the history of past treatments proves to be a crucial asset of life-saving. The ease of access to patient history and records in case of emergency has the potential of reducing fatal risk in treatment.
NALAM has introduced an industry influence solution through MED LOCQR, which may gradually gain significant acceptance in the Indian market. It also has a scope of international expansion, with many developed states already familiar with the process of QR tagging for patients. Saravanan adds, "The DHID works along with mobile apps in android and iOS platforms. Using the app one can send alert about his emergency to his emergency contacts or assist others who are in emergencies. When an alert is initiated for self or others, MED LOCQR sends the GPS location of the person to the emergency contacts. A family or a friend, upon receiving the information about the emergency and the location, has plenty of options to initiate and save the life of one in emergency. MED LOCQR has a patent under processing for the technologies and the system in place.
MED LOCQR apart from sending the exact location of the emergency, sends the hospitals and ambulances nearby the location to the family. It also send the details about the emergency to the volunteers nearby the location so that people from nearby could reach to the location quicker and help instantly. If all of these are done by someone manually it might take 30-40 minutes. Golden hour in an emergency is the first one hour and wasting 30-40 minutes would be big. MED LOCQR does all these in just one scan, Yes JUST ONE SCAN, can send emergency location to family, identify nearby hospitals, bring nearby ambulances and most importantly bring nearby people (volunteers and blood donors). When all of them together would be able to contribute to save the life of the victim, possibility of saving lives goes up much higher".
